You can return your order within 14 days from the date of receiving the products without incurring in any penalty and without any explanation. (Right to cancel: Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014)

The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt.

We normally concede a 14 days period to return your order without incurring in any penalty. In order to provide the best service, it happens that this period is prolonged for specific time and territory. In case of an exception to the return policy, it will be clearly stated in the website.

If you have selected the following option:

a) Easy Return: you will receive an email confirming receipt of your return request with the related rma number: in attachment you will find the return label and the Return List.
If you ship from a country outside the European Union, you will also receive a Proforma Invoice
Print out the Return List, and insert it inside the package: this document will facilitate the recognition of the return and speed up the refund.
Print the UPS Return Label and attach it to the parcel, covering/removing the original shipping labels. Arrange collection from your home by calling UPS, or visiting the carrier's website, or drop off the parcel at the closest UPS-Service Point.

b) Standard Return: Within 1-2 working days you will receive an e-mail confirming the receipt of your return request with the associated rma number. Attached you will find the Return List. If you ship from outside the European Union, you will also find the Proforma Invoice attached. We remind you that shipping is at your own expense: you can choose the courier you prefer to organize the return shipment.

Once the shipment arrives back to our warehouse it goes through a quality check, which could take a few days. Anyway, we will notify you once the items are received. If the return requirements are met, you’ll receive a full refund within 14 days since the confirmation email. Your refund will be issued on the same payment method used when completing your order. In the case of “cash on delivery” method, make sure to forward to our Custumer Service your IBAN code and Account holder. If that does not happens, we suggest you to contact our Custumer Service as they will promptly support you.

The costumer is responsible of the return shipment. You have to print the authorization email you received and put it inside the package and ship to the indicated address. We advise you to return your order trough your preferred shipping company to our warehouse. Keep the tracking number and delivery note of your return shipment in order to have it under control and easily reach out the courier or our customer service in case something doesn’t go smoothly.
Return your order to:

FiloBlu c/o Snatt Logistica
Via Giuseppe di Vittorio, 21
20049 Caleppio MI
Italy

Exchanges are not yet available on our website. If you wish to purchase a new pair of Altra shoes or the correct size/colour, we suggest that you simply place a new order. Upon receipt of your return, we will refund your money.

Please consult the return info section.