Do you need help with order?
Or were you searching for the size guide?
Here's our FAQ.
Make it easier and faster. Start your Return process here.
- Insert your order info in our return/order tool.
- Click the Return tab and complete the return form.
- Within 2 days your return will be approved, and you will receive a confirmation by email and all the instruction to proceed. Make sure to check the spam box.
- Print the confirmation email and insert it in the return package. This will make your return easier and faster.
- Select your preferred courier and ship the package (in perfect conditions) to the address indicated in the confirmation email or in the tab above. Remember that the costumer is responsible for the return shipment, so keep the tracking number and/or delivery note.
- Once the return is inbounded at our warehouse, a quality control will be performed, to verify that the return conditions are met. This could take a few days, depending on warehouse workload.
- Once your return is accepted you will be notified by email and refunded within 14 days
QUICK TIP: If you need your new Altra urgently, we suggest you to simply place a new order. As soon as we received your return we will reimburse you