SHIPMENTS

Due to current international circumstances, shipments to Ukraine, Belarus and Russia are temporarily suspended.

The shipping cost can be viewed on the checkout page, after adding your products to your cart.

Please note that any import fee or additional shipping cost given by Brexit are taken care by Altra.

Orders are processed by our logistics in 1-2 working days from the date of their receipt on the system.

Delivery normally takes place within 3-4 working days starting from when the order is handed over to the courier, excluding remote areas where delivery may take extra days.

The products are delivered by indicated courier from Monday to Friday during office hours.

We remind you that shipments and deliveries can’t be made on weekends and during bank holidays.

During sales and promotions time, shipments may take longer.

We suggest that you always choose a delivery address where someone can pick up your parcel. If you prefer to receive your order in an office or at a concierge, we invite you to indicate the name of the reference person.

If you are not present at the time of delivery, the courier will leave a notice with the instructions to collect the goods or they will try to make two new delivery attempts the next working day.

We advise you to keep monitored the shipping status with the tracking number that you will receive by email when the parcel is shipped. In this way you will be able to check the order status at any time!

Once you have placed your order, you can check the status as well at any time using this LINK.

Enter the order number (the number you find in the confirmation email), the billing surname and e-mail address or the postal code to receive updates on the status of your order.

At the time of receiving goods, we always advise you to check:

• that the number of packages delivered corresponds to what indicated in the transport document.
• that the packaging is intact, not damaged, nor wet or otherwise altered, even in the materials used for sealing (adhesive tape or metal straps).

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What do I do if my parcel is damaged or if there are missing items in it?

We want you to receive an intact package with all the items purchased. If the event that this does not happen, we ask you to help us by sending photos of the damaged package to our Customer Care.
In case of missing articles, please always contact us to our Customer Care specifying briefly which are exactly the articles concerned.

What do I do if I haven’t received the package?

Our couriers do their best to ensure that you receive your order in time and above all intact. However, despite due diligence, we cannot exclude the chance of exceptions.

If the tracking number shows a problem with the delivery of your parcel related to the shipping address, you can contact the courier directly to receive further information.

In case the courier needs our assistance (as sender) please contact our Customer Care at the following email address: support@altrarunningbrand.zendesk.com within 14 days from the shipment of the package.