Returns & Exchanges Policy

We hope you are satisfied with your purchase! However, if you are not completely happy or have simply changed your mind, we gladly accept returns within 30 calendar days from the date of delivery. Please refer to the instructions below for returning an online purchase.

The products must be new and unused, the tags still attached and the packaging need to be sent back intact and protected from damage while in transit.  Refunds may take up to 14 days to appear in your account, depending on the original payment method used.

How to Make a Return

1. Click the Return My Order link above and complete the form using your order number (e.g., 10000000335) and the email address used at the time of purchase. Ensure there are no blank spaces in your entry.


2. Click Continue and follow the on-screen steps to request a size exchange or return.
   
   If you opted for the Easy Return service, you will receive an email confirming receipt of your return request, along with your return list and return label. (Customers outside the EU will also receive a proforma invoice.)


3. Print the return label and stick it on the package, making sure to cover or remove the old labels.
   Then, print the return list and place it inside the package.


4. Arrange a home collection or drop off by contacting UPS, visiting the carrier's website, or dropping off your parcel at the nearest UPS Service Point.

For customers outside the EU: Please print the proformainvoice and insert it outside the package.

Size Exchange

If you are requesting a size change, you will also receive an email confirmation for your new order.

Your exchange item(s) will be shipped only after the returned item(s) have arrived at our warehouse.

Once dispatched, you will receive a shipping confirmation with tracking details.

Refunds

Refunds will be issued within 14 days from the date we receive your returned items once the Quality Assurance team has inspected and approved it. Your refund will be processed to the original payment method used.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please indicate this in the Reason for Return field when submitting your request (e.g., The item is defective or The item received is different from the one ordered).

Once your return request is submitted, our Customer Care team will contact you to assist with the issue.

Return Charges

Returns for size exchanges are free of charge.
For all other returns, a surcharge will apply. The exact amount will be displayed once you have completed the required fields